Return & Refund Policy

At Teknix, we want you to be completely satisfied with your purchase. We offer a simple return process in full compliance with UK consumer rights laws.

1. Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery.

  • Cancellation Period: You must notify us within 14 calendar days of receiving your item.

  • How to Request a Return: Please fill out our contact form to submit your request.

2. Item Condition

To be eligible for a refund:

  • The appliance must be unused, uninstalled, and in its original, resalable condition.

  • The item must remain in its original packaging, complete with all accessories, manuals, and internal wrapping.

  • You must provide a valid order number or proof of purchase.

Note: If an item has been installed or used beyond reasonable inspection, we reserve the right to reduce the refund amount to reflect the loss in commercial value.

3. Collections & Shipping

  • Organised Collections Only: All returns are organised directly by Teknix using our dedicated transport network. We do not accept self-returns or independent courier drop-offs at our warehouse facilities.

  • Collection Fees: Unless the product is faulty or damaged upon delivery, the customer is responsible for the cost of collection. A standard collection fee will be deducted directly from your final refund amount.

  • Scheduling: Once you submit a return request via our online contact form, our customer service team will reach out to arrange a convenient collection date.

4. Damaged or Faulty Items

We ask that you inspect your delivery as soon as it arrives.

  • Damaged in Transit: If the package or appliance appears damaged on arrival, please report it to us within 24 hours via our online contact form, attaching photos of the damage and packaging.

  • Faulty Goods: If your appliance develops a manufacturing defect, please notify us immediately through our warranty service contact form. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund depending on the time elapsed since delivery.

5. Refund Process

  • Inspection: Once our collection team returns the item to our warehouse, it will be inspected to verify its condition.

  • Processing Time: Once approved, your refund will be credited back to your original payment method (minus any applicable collection fees) within 5 to 10 working days.

6. Contact Us

To request a return or for any questions regarding an existing order, please submit a request through our online contact form.