Introduction

We are committed to protecting and respecting your privacy.

Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

For the purpose of UK data protection laws, the data controller is WS (Uk) Limited, T/A Warranty Solutions, Minerva House, 26 George Street, Pocklington, YORK, YO42 2DQ.

Data protection principles

When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal information must be:

• processed lawfully, fairly and in a transparent manner,

• processed for specified, explicit and legitimate purposes,

• adequate, relevant and limited to what is necessary,

• accurate and kept up-to-date,

• kept for no longer than is necessary, and

• processed in a manner than ensures appropriate security.

Information you give to us

We may collect, use, store and transfer different kinds of personal information about you, including:

• Identity Data, such as your name, username or similar identifier, title,

• Contact Data, such as your billing address, delivery address, email address and telephone numbers,

• Financial Data, such as bank account, credit checks and payment card details,

• Transaction Data, including details about payments to and from you, and other details of products and services you purchase from us,

• Company Data, including the name of the organisation you represent, and that organisation’s Contact Data, Financial Data and Transaction Data,

• Technical Data, including IP addresses, your log-in data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website,

• Profile Data, such as your username, password, purchases or orders made by you, your interests, preferences, feedback and survey responses,

• Usage Data, including information about how you use our website, products and services, and

• Marketing Data, such as your preferences in receiving marketing from us and our third parties, and your communication preferences.

‘Special category’ data

Information relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, criminal convictions, sex life or sexual orientation, or certain types of genetic or biometric data is known as ‘special category’ data.

During the course of dealing with you, we do not expect to collect any ‘special category’ data about you.

How we collect your personal information

We may obtain personal information by directly interacting with you, such as:

• obtaining quotes for and placing orders for our products and services,

• requesting a service callout

• creating an account on our website,

• participating in discussion boards or other social media functions on our website,

• entering a competition, promotion or survey organised by us, or otherwise providing us with feedback,

• subscribing to our services or publications, or otherwise requesting marketing material to be sent to you,

• meeting you at events, or when you visit our premises or we visit yours, or

• corresponding with us by phone, email, letters or otherwise.

We may obtain personal information via automated technology when you interact with our website by using cookies, server logs and other similar technologies.

We may also collect personal information about you from third parties or publicly-available sources, such as:

• analytics providers (such as Google),

• advertising networks,

• search information providers

• providers of technical, payment and delivery services,

• referencing and credit referencing companies,

• social media channels (such as LinkedIn, Facebook, Twitter and Instagram)

• Companies House and the electoral register.

How we use your personal information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• you have given us consent,

• we need to perform a contract we are about to enter into, or have entered into, with you,

• where it is necessary for our or a third party’s legitimate interests, and your interests and rights do not override those interests, or

• where we need to comply with a legal or regulatory obligation.

We will only use ‘special category’ information:

• provided we have your explicit consent to use it,

• where we believe that we need to use that data to protect your vital interests where you are not able to provide us with your explicit consent,

• where it is necessary for reasons of substantial public interest,

• where you have previously made that data public knowledge, or

• if we need to use that data to establish, exercise or defence legal claims.

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