Returns Portal
The New Returns Process
Complete and submit one of the return forms below as applicable
Wait for your return form to be authorised by RNW
Note - ensuring that all fields are filled out correctly and attaching imaged evidence of damage will make the crediting process much quicker
Once your return has been authorised, you will receive an email containing authorisation details that must be printed and attached to the returned appliance
Note - any appliance that doesn’t have an authorised form attached will be rejected at collection and no credit will be given
Terms and Conditions
All fields must be completed correctly or will not be authorised
Faulty appliances must have a correct uplift number to be authorised
Goods returned with missing parts, incomplete in any way or showing clear signs of unreported customer use will not be credited
Goods returned with glass damage not reported within 7 days of delivery will not be credited
To obtain a credit on an appliance that fails on install:
Teknix branded - must have a valid uplift number
Please note - Warranty Solutions will now send an engineer to fix appliances that are faulty within 28 days as of 14/10/2024
Any other brand - must have an uplift number supplied by the manufacturer
The uplift process of other manufacturers must be followed in accordance with their guidelines, which will include contacting the manufacturer prior to exchange to obtain an uplift number